Miller Heiman - Sales Access Manager

www.millerheiman.com

Frequently Asked Questions & Troubleshooting

Use the collection of links found below to help resolve any technical or support issues you may have with Miller Heiman Sales Access Manager^SM products.

Question	Views
Why am I getting an apex error for Visual Force Pages in saleforce.com?	192
Why are multiple browser windows opening when I have a SAM Sheet open in Internet Explorer 8?	374
Do I need to turn off popup blackers to use Sales Access Manager in my CRM	360
How may I get a more in-depth integration with salesforce.com?	615
Does SAM work with in saleforce.com Off-line Client?	434
What is Autorecovery and why is my sheet locked in SAMV4?	399
Why is my Gold, Blue or Green Sheet locked with SAMV4?	602
I have a problem with emailing the PDFs.	838
I read the book how do I get the off-line excel version of the program?	1293
How do I get a demo of Sales Access Manager?	997
When I Print the PDF the fields with + signs do not print clearly?	876
How do I get the lastest version of the Outlook Plug-In?	873
Uninstalling Older Versions of Team Edition Outlook Plug-In	841
My information isn't syncing to Team Edition with the Outlook Plug-In	884
My Outlook Plug-In disappears in Outlook?	772
What is SAM Mobile?	876
Why can I enter text in some boxes straight into the Gold Sheet and not others?	1202
My data doesn’t save in the Gold Sheet?	1070
I can’t find the person I need when I search in Buying Influences section of the Blue Sheet?	1040
I need other internal people that are not listed in the User table available to assign Best Actions?	986
I can’t enter information SSO information in the Opportunity Summary in the Blue Sheet?	1331
I haven't done a sheet in a while. I'm a bit rusty - where do I find more information?	1086
I can’t place a red flag or strength on the sheet.	1104
When I print to PDF why do I get little “+” signs on the blue sheet?	1065
Why does my Miller Heiman Sheet appears blank?	1397
I get a “loading, loading” window in the background and no Miller Heiman sheet appears.	1381
I get a message “Your User ID does not have a license check with your System.	1218
I can’t save the Gold Sheet, Blue Sheet, or Green Sheet.	1549
I can’t edit the Blue Sheet, Gold Sheet or Green Sheet?	1846
Why isn't a field updating when I import information into Team Edition?	1064
On the Blue Sheet how do I get Best Actions to write to my CRM system	2898
SAM for SFDC Adding Contacts	1105
SAM for Salesforce.com Offline Edition	1088
MH Team Edition Documentation: Updating attached documents	990
My CRM system is not listed as supported. Will SAM still work for me?	1348
How do I purchase Sales Access Manager?	1437

What is Autorecovery and why is my sheet locked in SAMV4?
Posted by: Paul Foster

Autorecovery and locking occurs when a sheet is not properly saved and exited. This can occur because a user just clicked "Save" icon and closed the browser window, or closed the browser window without saving. The data gets locked so it is not lost. If this occurs, when a user opens the sheet again, perform a proper "Save & Exit" then open the sheet again and it is again in a state of read/write.

Autosaving Features have also been added as an option for administrators. If the first situation does not resolve the issue, please check with your SAM Admin to find out if Autosaving has been enabled. Autosaving when enabled, will automatically save the sheet data every 5, 10, 30 or 60 minutes depending on the setting selected by your SAM admin. This holds the data entered in the sheet, but does not release it to the CRM or the SAM Server. When finished utilizing or entering data in the sheet, please peform a proper "Save and Exit" to release the information so another user may enter data in the sheet if needed.