Miller Heiman - Sales Access Manager

www.millerheiman.com

Frequently Asked Questions & Troubleshooting

Use the collection of links found below to help resolve any technical or support issues you may have with Miller Heiman Sales Access Manager^SM products.

Question	Views
Why am I getting an apex error for Visual Force Pages in saleforce.com?	1641
Why are multiple browser windows opening when I have a SAM Sheet open in Internet Explorer 8?	1179
Do I need to turn off popup blackers to use Sales Access Manager in my CRM	1173
How may I get a more in-depth integration with salesforce.com?	1536
Does SAM work with in saleforce.com Off-line Client?	1211
What is Autorecovery and why is my sheet locked in SAMV4?	1024
Why is my Gold, Blue or Green Sheet locked with SAMV4?	2026
I have a problem with emailing the PDFs.	2065
I read the book how do I get the off-line excel version of the program?	2212
How do I get a demo of Sales Access Manager?	1838
When I Print the PDF the fields with + signs do not print clearly?	1928
How do I get the lastest version of the Outlook Plug-In?	1705
Uninstalling Older Versions of Team Edition Outlook Plug-In	1572
My information isn't syncing to Team Edition with the Outlook Plug-In	1926
My Outlook Plug-In disappears in Outlook?	1395
What is SAM Mobile?	1606
Why can I enter text in some boxes straight into the Gold Sheet and not others?	2553
My data doesn’t save in the Gold Sheet?	1833
I can’t find the person I need when I search in Buying Influences section of the Blue Sheet?	1660
I need other internal people that are not listed in the User table available to assign Best Actions?	1636
I can’t enter information SSO information in the Opportunity Summary in the Blue Sheet?	2449
I haven't done a sheet in a while. I'm a bit rusty - where do I find more information?	1828
I can’t place a red flag or strength on the sheet.	2224
When I print to PDF why do I get little “+” signs on the blue sheet?	1732
Why does my Miller Heiman Sheet appears blank?	2711
I get a “loading, loading” window in the background and no Miller Heiman sheet appears.	2244
I get a message “Your User ID does not have a license check with your System.	2226
I can’t save the Gold Sheet, Blue Sheet, or Green Sheet.	2329
I can’t edit the Blue Sheet, Gold Sheet or Green Sheet?	3197
Why isn't a field updating when I import information into Team Edition?	1723
On the Blue Sheet how do I get Best Actions to write to my CRM system	5916
SAM for SFDC Adding Contacts	1817
SAM for Salesforce.com Offline Edition	1824
MH Team Edition Documentation: Updating attached documents	1679
My CRM system is not listed as supported. Will SAM still work for me?	2233
How do I purchase Sales Access Manager?	2351

What is Autorecovery and why is my sheet locked in SAMV4?
Posted by: Paul Foster

Autorecovery and locking occurs when a sheet is not properly saved and exited. This can occur because a user just clicked "Save" icon and closed the browser window, or closed the browser window without saving. The data gets locked so it is not lost. If this occurs, when a user opens the sheet again, perform a proper "Save & Exit" then open the sheet again and it is again in a state of read/write.

Autosaving Features have also been added as an option for administrators. If the first situation does not resolve the issue, please check with your SAM Admin to find out if Autosaving has been enabled. Autosaving when enabled, will automatically save the sheet data every 5, 10, 30 or 60 minutes depending on the setting selected by your SAM admin. This holds the data entered in the sheet, but does not release it to the CRM or the SAM Server. When finished utilizing or entering data in the sheet, please peform a proper "Save and Exit" to release the information so another user may enter data in the sheet if needed.