Frequently Asked Questions & Troubleshooting

Use the collection of links found below to help resolve any technical or support issues you may have with Miller Heiman Sales Access ManagerSM products.

Question
Views
Why am I getting an apex error for Visual Force Pages in saleforce.com?
1636
Why are multiple browser windows opening when I have a SAM Sheet open in Internet Explorer 8?
1176
Do I need to turn off popup blackers to use Sales Access Manager in my CRM
1168
How may I get a more in-depth integration with salesforce.com?
1529
Does SAM work with in saleforce.com Off-line Client?
1206
What is Autorecovery and why is my sheet locked in SAMV4?
1019
Why is my Gold, Blue or Green Sheet locked with SAMV4?
2018
I have a problem with emailing the PDFs.
2056
I read the book how do I get the off-line excel version of the program?
2211
How do I get a demo of Sales Access Manager?
1830
When I Print the PDF the fields with + signs do not print clearly?
1922
How do I get the lastest version of the Outlook Plug-In?
1700
Uninstalling Older Versions of Team Edition Outlook Plug-In
1567
My information isn't syncing to Team Edition with the Outlook Plug-In
1922
My Outlook Plug-In disappears in Outlook?
1389
What is SAM Mobile?
1600
Why can I enter text in some boxes straight into the Gold Sheet and not others?
2543
My data doesn’t save in the Gold Sheet?
1828
I can’t find the person I need when I search in Buying Influences section of the Blue Sheet?
1654
I need other internal people that are not listed in the User table available to assign Best Actions?
1633
I can’t enter information SSO information in the Opportunity Summary in the Blue Sheet?
2442
I haven't done a sheet in a while. I'm a bit rusty - where do I find more information?
1823
I can’t place a red flag or strength on the sheet.
2220
When I print to PDF why do I get little “+” signs on the blue sheet?
1728
Why does my Miller Heiman Sheet appears blank?
2705
I get a “loading, loading” window in the background and no Miller Heiman sheet appears.
2239
I get a message “Your User ID does not have a license check with your System.
2219
I can’t save the Gold Sheet, Blue Sheet, or Green Sheet.
2319
I can’t edit the Blue Sheet, Gold Sheet or Green Sheet?
3188
Why isn't a field updating when I import information into Team Edition?
1718
On the Blue Sheet how do I get Best Actions to write to my CRM system
5902
SAM for SFDC Adding Contacts
1815
SAM for Salesforce.com Offline Edition
1818
MH Team Edition Documentation: Updating attached documents
1672
My CRM system is not listed as supported. Will SAM still work for me?
2231
How do I purchase Sales Access Manager?
2347

 
When I Print the PDF the fields with + signs do not print clearly?
Posted by: White Springs Administrator

We are using the Acrobat Reader Technology at this point.  If you see a field on your main Blue Sheet, Green Sheet or Gold Sheet that has a + sign, this is a quick form in Acrobat reader.  The allows to scroll through the field since the length of it is longer than the print space on the Miller Heiman form.

What you are seeing is printing with that perference turned on.  This is a feature that was introduced by Adobe in Version 7 of the Acrobat Reader.

To turn this preference off, go to Acrobat Reader on your computer, click Edit, Preferences.  In the General Box at the top right, uncheck the box "Show text field overflow indicator".  Click OK at the bottom.

If you information fits in the form section completely then you will see it completely and it prints everthing there without an residue of a line from the quick form.

For more information on Adobe Reader Settings, please visit: http:///www.adobe.com





 
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