Miller Heiman - Sales Access Manager

www.millerheiman.com

Frequently Asked Questions & Troubleshooting

Use the collection of links found below to help resolve any technical or support issues you may have with Miller Heiman Sales Access Manager^SM products.

Question	Views
Why am I getting an apex error for Visual Force Pages in saleforce.com?	1641
Why are multiple browser windows opening when I have a SAM Sheet open in Internet Explorer 8?	1179
Do I need to turn off popup blackers to use Sales Access Manager in my CRM	1173
How may I get a more in-depth integration with salesforce.com?	1536
Does SAM work with in saleforce.com Off-line Client?	1211
What is Autorecovery and why is my sheet locked in SAMV4?	1023
Why is my Gold, Blue or Green Sheet locked with SAMV4?	2026
I have a problem with emailing the PDFs.	2065
I read the book how do I get the off-line excel version of the program?	2212
How do I get a demo of Sales Access Manager?	1837
When I Print the PDF the fields with + signs do not print clearly?	1928
How do I get the lastest version of the Outlook Plug-In?	1705
Uninstalling Older Versions of Team Edition Outlook Plug-In	1572
My information isn't syncing to Team Edition with the Outlook Plug-In	1926
My Outlook Plug-In disappears in Outlook?	1394
What is SAM Mobile?	1606
Why can I enter text in some boxes straight into the Gold Sheet and not others?	2552
My data doesn’t save in the Gold Sheet?	1833
I can’t find the person I need when I search in Buying Influences section of the Blue Sheet?	1660
I need other internal people that are not listed in the User table available to assign Best Actions?	1636
I can’t enter information SSO information in the Opportunity Summary in the Blue Sheet?	2449
I haven't done a sheet in a while. I'm a bit rusty - where do I find more information?	1828
I can’t place a red flag or strength on the sheet.	2224
When I print to PDF why do I get little “+” signs on the blue sheet?	1732
Why does my Miller Heiman Sheet appears blank?	2711
I get a “loading, loading” window in the background and no Miller Heiman sheet appears.	2244
I get a message “Your User ID does not have a license check with your System.	2226
I can’t save the Gold Sheet, Blue Sheet, or Green Sheet.	2327
I can’t edit the Blue Sheet, Gold Sheet or Green Sheet?	3197
Why isn't a field updating when I import information into Team Edition?	1723
On the Blue Sheet how do I get Best Actions to write to my CRM system	5916
SAM for SFDC Adding Contacts	1817
SAM for Salesforce.com Offline Edition	1824
MH Team Edition Documentation: Updating attached documents	1679
My CRM system is not listed as supported. Will SAM still work for me?	2233
How do I purchase Sales Access Manager?	2351

My Outlook Plug-In disappears in Outlook?
Posted by: White Springs Administrator

It seems that every user of Microsoft Outlook will receive automatic updates from time to time. When this occurs the Sugar Outlook Plug-In that can accompany Team Edition gets disabled.

To enable the Outlook Plug-In again, please do the following:

In Microsoft Outlook 2003

Go to Help, About Microsoft Outlook.

Click on the Disabled Items button.

Select the Outlook Plug-In and enable it again.

Close Outlook and Open it again.

In Microsofst Outlook 2007

Go to Help

Go to Disable Items and do the same as above.