Miller Heiman - Sales Access Manager

www.millerheiman.com

Frequently Asked Questions & Troubleshooting

Use the collection of links found below to help resolve any technical or support issues you may have with Miller Heiman Sales Access Manager^SM products.

Question	Views
Why am I getting an apex error for Visual Force Pages in saleforce.com?	1639
Why are multiple browser windows opening when I have a SAM Sheet open in Internet Explorer 8?	1177
Do I need to turn off popup blackers to use Sales Access Manager in my CRM	1172
How may I get a more in-depth integration with salesforce.com?	1534
Does SAM work with in saleforce.com Off-line Client?	1209
What is Autorecovery and why is my sheet locked in SAMV4?	1021
Why is my Gold, Blue or Green Sheet locked with SAMV4?	2023
I have a problem with emailing the PDFs.	2062
I read the book how do I get the off-line excel version of the program?	2211
How do I get a demo of Sales Access Manager?	1834
When I Print the PDF the fields with + signs do not print clearly?	1926
How do I get the lastest version of the Outlook Plug-In?	1705
Uninstalling Older Versions of Team Edition Outlook Plug-In	1570
My information isn't syncing to Team Edition with the Outlook Plug-In	1925
My Outlook Plug-In disappears in Outlook?	1390
What is SAM Mobile?	1604
Why can I enter text in some boxes straight into the Gold Sheet and not others?	2550
My data doesn’t save in the Gold Sheet?	1830
I can’t find the person I need when I search in Buying Influences section of the Blue Sheet?	1658
I need other internal people that are not listed in the User table available to assign Best Actions?	1635
I can’t enter information SSO information in the Opportunity Summary in the Blue Sheet?	2446
I haven't done a sheet in a while. I'm a bit rusty - where do I find more information?	1825
I can’t place a red flag or strength on the sheet.	2223
When I print to PDF why do I get little “+” signs on the blue sheet?	1729
Why does my Miller Heiman Sheet appears blank?	2708
I get a “loading, loading” window in the background and no Miller Heiman sheet appears.	2243
I get a message “Your User ID does not have a license check with your System.	2223
I can’t save the Gold Sheet, Blue Sheet, or Green Sheet.	2324
I can’t edit the Blue Sheet, Gold Sheet or Green Sheet?	3194
Why isn't a field updating when I import information into Team Edition?	1721
On the Blue Sheet how do I get Best Actions to write to my CRM system	5911
SAM for SFDC Adding Contacts	1817
SAM for Salesforce.com Offline Edition	1822
MH Team Edition Documentation: Updating attached documents	1677
My CRM system is not listed as supported. Will SAM still work for me?	2232
How do I purchase Sales Access Manager?	2348

I can’t enter information SSO information in the Opportunity Summary in the Blue Sheet?
Posted by: Ellen Mason

Check the online help first, and verify the type of license you have with your Sales Access Manager Administrator. If you have a read only license, you will not be able to enter any
data on the sheet. If you have a read/write license, only the fields Current Volume and Total Potential Volume may be entered into the Blue Sheet. The remaining fields are pulled directly from the opportunity itself and are read-only within the Blue Sheet from your CRM system.