Frequently Asked Questions & Troubleshooting

Use the collection of links found below to help resolve any technical or support issues you may have with Miller Heiman Sales Access ManagerSM products.

Question
Views
Why are multiple browser windows opening when I have a SAM Sheet open in Internet Explorer 8?
207
Do I need to turn off popup blackers to use Sales Access Manager in my CRM
209
How may I get a more in-depth integration with salesforce.com?
454
Does SAM work with in saleforce.com Off-line Client?
291
What is Autorecovery and why is my sheet locked in SAMV4?
258
Why is my Gold, Blue or Green Sheet locked with SAMV4?
324
I have a problem with emailing the PDFs.
356
I read the book how do I get the off-line excel version of the program?
1089
How do I get a demo of Sales Access Manager?
853
When I Print the PDF the fields with + signs do not print clearly?
677
How do I get the lastest version of the Outlook Plug-In?
739
Uninstalling Older Versions of Team Edition Outlook Plug-In
689
My information isn't syncing to Team Edition with the Outlook Plug-In
734
My Outlook Plug-In disappears in Outlook?
640
What is SAM Mobile?
736
Why can I enter text in some boxes straight into the Gold Sheet and not others?
965
My data doesn’t save in the Gold Sheet?
902
I can’t find the person I need when I search in Buying Influences section of the Blue Sheet?
917
I need other internal people that are not listed in the User table available to assign Best Actions?
849
I can’t enter information SSO information in the Opportunity Summary in the Blue Sheet?
1101
I haven't done a sheet in a while. I'm a bit rusty - where do I find more information?
938
I can’t place a red flag or strength on the sheet.
965
When I print to PDF why do I get little “+” signs on the blue sheet?
947
Why does my Miller Heiman Sheet appears blank?
1235
I get a “loading, loading” window in the background and no Miller Heiman sheet appears.
1183
I get a message “Your User ID does not have a license check with your System.
959
I can’t save the Gold Sheet, Blue Sheet, or Green Sheet.
1352
I can’t edit the Blue Sheet, Gold Sheet or Green Sheet?
1561
Why isn't a field updating when I import information into Team Edition?
872
On the Blue Sheet how do I get Best Actions to write to my CRM system
2310
SAM for SFDC Adding Contacts
944
SAM for Salesforce.com Offline Edition
906
MH Team Edition Documentation: Updating attached documents
846
My CRM system is not listed as supported. Will SAM still work for me?
1172
How do I purchase Sales Access Manager?
1281

 
Why are multiple browser windows opening when I have a SAM Sheet open in Internet Explorer 8?
Posted by: Ellen Mason

This is due to a security setting change within IE8 whereby the flash applet cannot control the behavior from the web browser.  This seems to be occuring in Salesforce.com.  However to overcome the issue you may do the following in the web browser to solve the problem.

a. Ensure that both the salesforce server (*.salesforce.com) and www.saleswebserver.net are in the same security zone (Internet , Trusted Sites etc.)

b. Within IE8 go to Tools / Internet Options / Tools / Security / (click on the zone) / Custom Level

c. Within the Miscellaneous section set ‘Navigate windows and frames across different domains’ to Enable

d. Restart IE8

Apparently this effect is by design within IE8 and cannot be overcome.




 
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