Miller Heiman - Sales Access Manager

www.millerheiman.com

Frequently Asked Questions & Troubleshooting

Use the collection of links found below to help resolve any technical or support issues you may have with Miller Heiman Sales Access Manager^SM products.

Question	Views
Why am I getting an apex error for Visual Force Pages in saleforce.com?	941
Why are multiple browser windows opening when I have a SAM Sheet open in Internet Explorer 8?	785
Do I need to turn off popup blackers to use Sales Access Manager in my CRM	791
How may I get a more in-depth integration with salesforce.com?	1006
Does SAM work with in saleforce.com Off-line Client?	799
What is Autorecovery and why is my sheet locked in SAMV4?	681
Why is my Gold, Blue or Green Sheet locked with SAMV4?	1240
I have a problem with emailing the PDFs.	1471
I read the book how do I get the off-line excel version of the program?	1733
How do I get a demo of Sales Access Manager?	1434
When I Print the PDF the fields with + signs do not print clearly?	1443
How do I get the lastest version of the Outlook Plug-In?	1290
Uninstalling Older Versions of Team Edition Outlook Plug-In	1176
My information isn't syncing to Team Edition with the Outlook Plug-In	1428
My Outlook Plug-In disappears in Outlook?	1055
What is SAM Mobile?	1224
Why can I enter text in some boxes straight into the Gold Sheet and not others?	1906
My data doesn’t save in the Gold Sheet?	1471
I can’t find the person I need when I search in Buying Influences section of the Blue Sheet?	1334
I need other internal people that are not listed in the User table available to assign Best Actions?	1282
I can’t enter information SSO information in the Opportunity Summary in the Blue Sheet?	1916
I haven't done a sheet in a while. I'm a bit rusty - where do I find more information?	1447
I can’t place a red flag or strength on the sheet.	1594
When I print to PDF why do I get little “+” signs on the blue sheet?	1369
Why does my Miller Heiman Sheet appears blank?	1965
I get a “loading, loading” window in the background and no Miller Heiman sheet appears.	1789
I get a message “Your User ID does not have a license check with your System.	1734
I can’t save the Gold Sheet, Blue Sheet, or Green Sheet.	1924
I can’t edit the Blue Sheet, Gold Sheet or Green Sheet?	2530
Why isn't a field updating when I import information into Team Edition?	1407
On the Blue Sheet how do I get Best Actions to write to my CRM system	4499
SAM for SFDC Adding Contacts	1470
SAM for Salesforce.com Offline Edition	1431
MH Team Edition Documentation: Updating attached documents	1298
My CRM system is not listed as supported. Will SAM still work for me?	1767
How do I purchase Sales Access Manager?	1887

Why am I getting an apex error for Visual Force Pages in saleforce.com?
Posted by: Ellen Mason

With the introduction of Visual Force Pages for Enterprise and Unlimited salesforce.com clients, on the profile setting users will need the "Enable Visual Force Pages" box checked to launch the Sales Access Manager sheets.

For further details on how to set this up check the training and support link in saleforce.com.

If it is not enabled, a user will see the following error message:

Content cannot be displayed: You do not have sufficient privileges to access the page: /apex/(sheetnamewill appear here)